Policies

Policies provide guidance, consistency, accountability, efficiency, equality and clarity for a safe and fair environment to all.

Policies are non-negotiable.

—PREVIOUSLY TATTOOED—

  • Books are CLOSED to ALL previously tattooed work by other artists. Native Brows will NOT work over any existing tattoo as: 1)-The Artist’s work is very unique & her design will not show over any existing ink and the end results will not be desirable. 2)-Scar tissue is undetectable & will reject the ink. 3)-Due to our company’s Insurance Policy, it is a liability Native Brows and the reputation the Artist is not willing to risk.

  • If you do not like your existing tattoo, NHLTR(North Houston Laser Tattoo Removal) is HIGHLY recommended for those seeking to get pre existing work removed. Receiving removal does NOT mean you will be considered for corrective rework, it is just a suggestion for those wanting their existing PMU tattoo removed.

Click NHLTR Button Below For Removal

—BOOKING—

  • A non-refundable, non-transferable deposit fee is required in order to book and confirm every new appointment. Upon agreeing and signing the Appointment Agreement Form and placing the required Deposit Fee, your appointment is secured for you and you only. This deposit fee is to ensure that you are serious about booking your appointment and will be deducted
 from the total cost of your session(remaining balance due at initial appointment). 
If you reschedule, cancel, are more than 15 minutes late, you will simply forfeit the deposit fee and will have to place a new deposit to book again for a new time slot. If you miss your appointment(no show), you will no longer be accepted as a client and be charged the full procedure. Please book at your convenience, not what is readily available as Booking Fee's are NON-refundable or transferable for ANY reason(including unforeseen accidents, emergencies, Covid and any other illnesses). Deposit Fee’s are what keeps a Business Open and Operating(lease, electricity, wifi, water, property taxes, insurance, licensing, etc!…). Appointment Deposit Fee’s cannot be covered or rescheduled due to last minute personal changes.

  • Exception: Cancellations that are given an advanced 7+ Business Day notice(Closed Sunday, Monday & Major Holidays) may be refunded the deposit fee excluding the $100 processing, tax & inconvenience fees Third Party Apps charge to utilize their services. Reschedules that are given an advanced 7+ Business Day notice(Closed Sunday, Monday & Major Holidays) may reschedule 1 time without forfeiting their deposit, however, rescheduled appointments may be pushed out 4-8weeks due to limited availability. Please text Native Brows at (832)977-7095 to cancel or reschedule.

  • Text messaging the studio at (832)977-7095 is the ONLY form of communication with the Artist. Emails, social media and missed calls/voice messages are NOT accepted forms of communication.

  • Please arrive 10 minutes PRIOR to your scheduled appointment time. On time arrival is considered LATE(as this is when you should be in the studio signing paperwork & laying on the bed numbing!).

  • I take your time and your appointment VERY seriously and I ask that you please do the same! Thank you for understanding.
 

—STUDIO—

  • As per Texas State DSHS; No one under the age of 18 or animals are permitted in the procedure room at any time.

  • This is a PRIVATE studio, NO guests(friends/family) are permitted in the studio, they will be asked to kindly leave. There is a waiting room or cafe downstairs to accommodate guests.

  • NO calls or texts, phones must be on silent or vibrate and put away during procedure.

  • No food is allowed in the procedure room.

  • If you are showing ANY signs of illness(coughing, sneezing, etc…) your appointment will be canceled and your deposit will be forfeited.

  • VACCINE: For those who are about to receive their vaccine, please allow yourself a few days to recover before your scheduling your appointment(cancelling or rescheduling will result in a forfeit of your deposit as per Policies).

  • Please text upon arrival. Once Jess is ready, she will reply to allow you into the studio.

    Thank you for patience, understanding, & commitment to helping & supporting a safe environment for ALL!

—GENERAL—

  • Healed results will vary with each individual client and using a pencil or powder may still be needed as treatments are NOT meant to replace bold makeup. The artist has no control over what occurs during the healing process. There are innumerable factors that affect the healing process that we have no control over (i.e. how you diligent you are with aftercare, how your skin heals and retains pigment, lifestyle, diet medications, etc…). Absolutely NO guarantee will be made and additional sessions (charged accordingly) may be required to obtain optimal realistic results.

  • Balance is due at the time of service. NB’s does not offer payment plans, financing, or invoice billing. All services are final sale & we do not offer refunds on services rendered(including emergencies or unforeseen events). Pricing in NON-negotiable.

  • Pricing is subject to change at artists discretion. Please note that our rates may increase or vary due the supply & demand of Industry equipment/tools, traveling, events or other special circumstances. 

  • Gift Certificates & Charitable Donations are non-refundable, non transferable to existing clients and cannot be redeemed for cash or gratuities. Please be 100% certian when purchasing Gift Certificates for yourself or for another, that they are a candidate. Once a Gift Certificate has been purchased, it cannot be refunded due to the nature of the electronic payment process and unique code.

  • Referrals rewards cannot be redeemed for cash or gratuities and cannot be combined with any other promotions, sales or discounts. Referral rewards are non transferable to existing clients, however they may be gifted to new initial clients. Referral rewards never expire until used(yay!).

  • Your first touch-up appointment can be scheduled no sooner than: Mircoblading(8-10 weeks), Lips, Lashes, & Hyperrealism(6-10weeks). We must give your skin ample time to fully heal and regenerate before tattooing it again. This Touch Up appointment is necessary & will yield better long term results. Although rare, in some cases 2 Touch Up sessions may be needed for more realistic results, color corrective, rework, & for those that have not maintained annual recommended refreshers/touch ups.

  • Annual Refreshers are highly recommended to maintain color, shape, and overall fresh appearance. Refreshers are generally recommended every 2-5 years. Not receiving a Refresher Session within the suggested time frames(listed on Pricing Page) will result in paying more for your treatment at the artists discretion, NO exceptions. These procedures are Semi-Permanent and WILL fade in time. Please do not let your tattoo fade completely before deciding to schedule a refresh(unless advised by the artist), this will be considered a NEW procedure and WILL require additional sessions.

  • Native Brows has the right to refuse service to anyone.